About » Our Company

CEO of Benefit Strategies, Paul Smith outsideBenefit Strategies, LLC was originally founded in 1989 by Paul Smith and was headquartered in Bedford, New Hampshire. His original vision was to offer high quality Section 125 administrative services to small and mid-sized companies in New England. At that time many companies were largely unaware of the real savings these plans allowed. Hands-on education of benefit brokers, employers and employees coupled with reliable customer services and a reasonable fee structure lead to Benefit Strategies’ success.

Over the years we have expanded our services to include COBRA, Commuter Choice and Health Reimbursement Arrangement Administration. Today, Benefit Strategies proudly partners with hundreds of benefit brokers and serves over 3,000 valued clients throughout the United States. Our New Hampshire team is headquartered in a historic building in Downtown Manchester and our Maryland team is located in Germantown.

Our success is derived from the skill of our professional staff; we’ve assembled a team of professionals with both academic and “real world” experience that is invaluable to our firm. Their knowledge in various related disciplines provides them insight into the benefit needs of both growing and maturing companies. This highly effective combination of credentials, coupled with a broad base of experience, allows Benefit Strategies to operate with confidence and credibility.

We encourage you to meet our staff and talk with our clients. You will discover that we differ from other benefit administration firms in several important aspects: The quality of our people; broad range of benefit products; and our overall commitment to innovation, responsiveness, and customer satisfaction. Benefit Strategies’ motto represents how we value our customers.

Trust Loyalty Commitment

We would like our clients and participants to know our employees are trustworthy and loyal to our jobs.  We are fully committed to solving their problems and answering their questions.

Think Like the Customer

We are all customers in our daily lives so we fully understand that our customers deserve to be treated as we would like to be treated. 

Tender Loving Care

Our customers trust us to handle their questions and concerns efficiently with consideration, compassion and concern as we strive for “One Call Resolution”.

Administrative Services

  • Commuter Choice (Section 132)
  • Flexible Spending Accounts (Section 125)
  • Health Savings Account (HSA)
  • Health Reimbursement Arrangement (Section 105)
  • Leave of Absence
  • Retiree Benefits
  • Retirement Medical Savings Accounts
  • Tuition Reimbursement
  • Wellness Benefit Validation

Follow our biweekly HSA GPS blog so we can work in collaboration on HSA administration.

New Hampshire Location
967 Elm Street
Manchester, NH 03101
Directions to this office

Mailing Address
Benefit Strategies
P.O. Box 1300
Manchester, NH 03105-1300

Toll Free: 1-888-401-FLEX (3539)
Fax: 603-647-4668
Email: HASinfo@voya.com

Hours of Operation:
8am to 6pm Monday - Thursday
8am to 5pm Friday