Harvard University has been partnering with Benefit Strategies since 2015 for the administration of several employee benefit programs. Benefit Strategies, located in Manchester, NH, has over 25 years of experience administering benefits programs for employers. If you are using the following benefits, Benefit Strategies will be your point of contact for plan information and reimbursements.
Since many services from a medical, dental, vision or a non IIAS pharmacy provider are NOT FSA-eligible expenses, itemized receipts are required to verify eligibility. For example, a dentist may perform teeth whitening, which is not eligible for reimbursement through an FSA.
Roughly 85-95% of debit card transactions are auto-substantiated and no further action is required. A small percentage of claims may not be auto-substantiated and the FSA debit cardholder may receive a letter or email requesting a receipt to verify the expense. Manual submission of claims and supporting documentation are common for certain plan types like the Tuition, CRP/RP, and Dependent Care FSA.
There are two ways expenses may be substantiated in compliance with IRS requirements:
A daily process is run to auto-substantiate FSA debit card claims using the specific methods setup for the employer group. These methods include co-pay substantiation and recurring auto-substantiation.
All purchases that do not qualify for auto substantiation must be manually substantiated with receipts or other documentation.
Always Save Itemized Receipts
You should save your itemized receipts from every healthcare FSA debit card transaction and all EOBs you receive from medical/pharmacy/dental plans.
An easy approach for keeping this information on hand is to upload copies of itemized FSA debit card receipts and EOBs to the Dashboard page of the consumer portal where they will be stored electronically. Receipts can also be attached to the expense from the mobile app using the camera on your mobile device.
EOBs contain all of the required information and are excellent sources of documentation. Credit card receipts and cancelled checks are not acceptable.
Requests for substantiation
If substantiation of an FSA debit card transaction is required, you will be notified by email or an alert on the Consumer Portal home page. FSA debit card transactions that require substantiation are displayed through messages in both the Message Center on the home page and your account summary page. You may also see if a claim requires substantiation by logging into your online account or mobile app to check the status of the claim.
How can documentation be submitted?
Have any questions?
Please contact us for assistance. One of our claims’ specialists will be happy to assist you with any questions or concerns.
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