Mass General Brigham

Flexible Spending Account for Mass General Brigham Employees (All Affiliates)

Welcome! Mass General Brigham has teamed up with Benefit Strategies, LLC to provide benefit eligible employees with access to a Flexible Spending Account. Benefit Strategies has proudly provided third party benefit administration for over 25 years and we look forward to partnering with you! Benefit Strategies is offering two (2) FSA accounts for employees to enroll in, the Health Care and Dependent Care accounts.

REMINDERS:

• You have to re-enroll in this benefit every year. Enrollment must be done through your employer.
  • For enrollment questions: please contact the Benefit Client Service Team at 833-275-6947 or askmyhr@partners.org.
• The deadline to submit your 2019 claims is June 30, 2020 for active employees. Contact Benefit Strategies if employment is ending.
  • Mass General Brigham uses the 2 ½ month grace period from January 1, 2019 to March 15, 2020 to incur eligible expenses. There is no rollover.
• Check your portal frequently for messages from Benefit Strategies regarding your claim submissions.
• Due to the recently passed Coronavirus Aid, Relief and Economic Security Act (CARES), over the counter medications can now be paid or reimbursed through the Health Care Flexible Spending Account. Additionally, menstrual care products are now considered an eligible medical expenses. These changes are effective as of January 1, 2020.

PARTICIPANT LOGIN

Informational Materials and Forms

• Claim Form
  • The claim form is used to submit for reimbursement when the debit card is not used.
• Physician Statement
  • The physician statement is needed when a participant wants to receive reimbursement for an expense that is not normally deemed acceptable. This statement needs to be submitted to Benefit Strategies, along with the receipt and claim form for reimbursement.
• Direct Deposit Authorization
  • The direct deposit authorization form is used to set up direct deposit with Benefit Strategies.
• Appeal Request Form
  • The appeal request form can be used to appeal a claim that has been denied, please review the Appeals Process for additional information.
• Health Care and Dependent Care Eligible Expense List
  • These eligible expense lists are helpful to review what you can use your Health Care FSA and Dependent Care FSA funds for. Keep in mind starred items need a physician’s statement to be eligible for reimbursement.
• Health Care Extended Eligible Expense List
• Dependent Care Account and IRS Comparison
  • The dependent care account and IRS comparison chart helps participants to understand the difference in savings between using the dependent care FSA or claiming the dependent care expenses on one’s taxes at the end of the year.
• COBRA Termination Request Form
• Mass General Brigham Flexible Spending Account FAQ

Mass General Brigham Customer Service

• Phone: 1-844-777-7870
• Email: PartnersInfo@benstrat.com
• Hours: Monday-Thursday 8:00AM-6:00PM, Friday 8:00AM-5:00PM
• Online Chat: Available by clicking the “Get Help” button on this page during regular business hours.

Links

• Benefit Strategies Mobile Application
  • Use the QR codes below, or
  • Type “Benefit Strategies” into the Apple App Store (iPhones) or the Google Play Store (Android Phones)

Videos

What Is a Flexible Spending Account and How Does It Work?

Participant Account Demonstration

Using the Mobile Application